Orders of more than $99 ship for free! Except for orders which require shipping via a freight carrier (i.e. too large for UPS shipping). We are unable to give free shipping for freight orders.
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive.
Orders are processed Mon-Fri during normal business hours.
A request for a Return Authorization *MUST* be submitted to us before any products are returned. We can not accept returns that do not clearly display the Authorized Return Number we assign.
All returns and credits are subject to the following conditions:
- All requests for credit must be made within 7 days of invoice
- All claims for damages and shortages must be made within 48 hours of receipt
- All product must be in resalable condition
- Special order, food and beverage and pharmaceutical merchandise is not subject to return except in the case of an error by The Supply Tree.
- Any RA order older than 28 days and not returned with a valid Return Authorization will be considered void and thereby a zero credit issued.
- Returned items "no longer required" are subject to a 15% restocking fee.
- Shipping fees are non-refundable except in the case of damaged goods or shortages.
Please write to firstname.lastname@example.org to obtain a Return Authorization.